Accessibility Standards for Customer Services

Multi-Year Accessibility Plan & Policies for Chase Paymentech

Customer Service Inquiry

Chase Paymentech is your single source for Visa, MasterCard, American Express and Interac Direct Payment processing. We offer leading edge merchant solutions for point-of-sale, mobile, and Internet Commerce payments.

Please note: If you are an existing Chase paymentech customer, please call our customer service and support line - 24 hours a day, 7 days a week - at 1-800-265-5158. Calling our merchant support line will guarantee prompt attention to your request.

Answers to all questions are required except those marked as optional.

Merchant Number:

Company Name:

Contact First Name:

Contact Last Name:


Email Address:

Issue Type:

Detailed description of issue:

Please click "Send Message" only once – it may take a short time to receive your confirmation.

We will respond to your request promptly. If your issue requires immediate attention, please call 1-800-265-5158