Chase Paymenetch supports the transparency and choice the Code of Conduct for the Credit and Debit Card Industry in Canada (Code of Conduct) provides to merchants.
If you believe that Chase Paymentech is not complying with a particular element of the Code of Conduct, please complete the below form, or call us toll free 24 hours a day, 7 days a week at 1.800.265.5158.
Required fields are marked with an asterisk*.
First Name *
Last Name *
Merchant Business Name *
Merchant Street Address *
Newfoundland and Labrador
Prince Edward Island
Postal Code *
Merchant Number *
Telephone Number *
A valid phone number is required.
Email Address *
A valid email address is required.
Name of Acquirer (for example: Chase Paymentech)
Name of Payment Processor (for example: name of Independent Sales Organization)
Name of Acquirer Representative
Select Complaint Category *
Element 1 - Transparency and disclosure
Element 2 - Notification of fee changes
Element 3 - Contract cancellation without penalty
Element 4 - No obligation acceptance
Element 5 - Payment method discount
Element 10 - Negative option acceptance
Element 11- Contactless payments
Element 12 - Renewal and cancellation disclosure
Element 13 - Complaint handling process
Please provide a summary of your complaint
Date Complaint Reported (mm/dd/yyyy)
By submitting this form, you agree that Chase Paymentech may contact you to discuss your Code of Conduct escalation.