Credit card and debit card processing is a rapidly evolving field. Chase Paymentech is here to help you with the latest merchant services, debit and credit card services, and point-of-sale support to help you grow your business. From online shopping carts to payment gateways and debit card processing, take advantage of our helpful tips, easy access to merchant guides, rules and regulations documents, and more. We pride ourselves in offering the best debit card and credit card merchant service support available.

Merchant Statement

	Statement Reader Guide (PDF)
	Sign up for secure merchant statements via email

Terminal Quick Reference Cards
If you received or updated your terminal in 2009 or more recently:

	NBS 5500, 5600, 5700 "Chip" - Retail/Restaurant (PDF)
	NBS 5500, 5600, 5700 "Chip" - Pre-Authorization/Lodging(PDF)
	Ingenico 5310 and 7780 "Chip" - Retail/Restaurant (PDF)
	VeriFone Omni 3750, Vx 810, Vx 510 and Vx 570 "Chip" - Retail/Restaurant (PDF)
	Touch Tone Capture (PDF)
	Chip and PIN Reference Guide (All Product Lines) (PDF)
	Gift Card Quick Tips (PDF)

If you received or updated your terminal in 2008 or earlier:

	Ingenico 5310 and 7780 - Retail (PDF)
	Ingenico 5310 and 7780 - Restaurant (PDF)
	Ingenico 5310 and 7780 - Gift Card (PDF)
	Ingenico 5310 and 7780 "Chip" - Gift Card (PDF)
	NBS 5500, 5600, 5700 "Chip" - Chip and PIN Supplement (PDF)
	VeriFone Omni 3750, Vx 510 and Vx 570 "Chip" - Restaurant (PDF)
	VeriFone Omni 3750, Vx 510 and Vx 570 "Chip" - Retail (PDF)
	VeriFone Omni 3750, Vx 510 and Vx 570 "Chip" - Gift Card (PDF)
	VeriFone Omni 3750 and Vx 510 - Retail (PDF)
	VeriFone Omni 3750 and Vx 510 - Restaurant (PDF)
	VeriFone Omni 3750 and Vx 510 - Gift Card (PDF)
	VeriFone Omni 3750, Vx 510 and Vx 570 - Chip and PIN Supplement (PDF)
	eN-Touch 3000 - Retail and Restaurant (PDF)

Code of Conduct

	Details of the Code of Conduct for the Credit and Debit Card Industry

Payment Brand Rules

	MasterCard Rules
	Visa International Operating Regulations

Payment Brand Interchange Rates

	Visa
	MasterCard
	Interchange Qualification Tables

Payment Brand Logos

	American Express - Download logos and order stickers and POS promotional materials directly from American Express
	Interac - Download logo
	Interac Online- Download logo
	MasterCard - Download guidelines, logos and order stickers and POS promotional materials directly from MasterCard
	Visa - Download logos directly from Visa Canada

Fraud Prevention

	Visa - Fraud Prevention Program
	Validate Credit Cards (PDF)
	MasterCard - Preventing Fraud
	Amex - Fraud Prevention Tips
	Interac - Merchant Tips
	Merchant Requirements for Securing Cardholder Information (PDF)

PCI Data Security Standards

	Chase Paymentech Data Security
	Chase Paymentech Information and Alerts
	Key Dates & Action Items for 2011
	What Every Merchant Needs to Know About Consumer Card Data Security
	Partners in PCI Education: A Chase Paymentech and MasterCard Case Study
	Visa Account Information Security (AIS) Alerts and Bulletins:
	Remote Access Vulnerabilities – Most Frequent Attack Method Used by Intruders
	Point-of-Sale Terminal Tampering Is a Crime...and You Can Stop It
	Criminals Exploit Weak Merchant Credentials to Submit False Credits to Debit Cards
	Wireless Networks Require Data Security Controls
	Best Practices - Mobile Payment Acceptance Solutions
	Tips and Tools for Small Merchant Businesses
	Read more from Visa
	MasterCard Site Data Protection (SDP) Bulletins and Webinars:
	Risks in Providing Service Providers Access to Cardholder Data
	Vulnerabilities of Hosted Payment Pages
	PCI 360 Education Program
	Read more from MasterCard

Merchant Operating Guide

Merchant Operating Guide and Additional Operating Guide for Mail Order/Telephone Order/Internet Transactions (PDF)

Chargebacks and Retrievals

	Tips For Preventing Chargebacks
	Frequently Asked Questions

Testimonials

	British Columbia Restaurant and Food Services Association
	Canadian Nursery Landscape Association
	The Country Grocer
	City of Burlington

Helpful Links

	Visa Merchant Services
	Visa Security Standards
	MasterCard Merchant Rules Manual
	Diners Club cards are being reissued and co-branded with MasterCards allowing merchants to accept and process Diners Club cards as MasterCard transactions. (PDF)

For information on any of our products or services, please call 1-866-833-8182.