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Merchant Reporting

Your Responsibility

Because you are responsible for responding to retrieval requests and chargeback notices, it’s important that you receive all important information related to your merchant account and can respond as needed. Enrolling in our online reporting tools – Resource Online and Estatements – will help you manage your merchant account.

Resource Online (ROL) our reporting and data management suite helps you easily access and analyze your transactions and financial data – getting you the key information you need to manage your business. It’s made up of several modules, to address your specific data management needs.

Through ROL, you gain real-time access to all your payment processing data. Data includes pre-settled (front-end) batch and transaction detail; settled transaction detail; funding information and retrieval and chargeback information. You can also benefit in other ways from ROL:

  • Shows you the "big picture." Get a broad overview of your authorizations and use these insights to your advantage.
  • Is easy and convenient. It’s simple and easy to navigate, plus offers online help that that mirrors the user manual.
  • Is flexible and fast. Resource Online delivers real-time batch and transaction detail, plus card type summary reporting, as well as online statements and settlement data.
  • Offers extra protection. Sensitive data is protected by Account Number Truncation.

Take a ROL tour or contact us today to sign up.

With Virtual Transaction Manager (VTM), you get ad hoc web reporting that gives you a clear view of real-time transactions and your batch activity. With it, you can view a single day, or specific days, weeks, months or other date ranges that you prefer.

In addition, you’ll get a summary view of your transaction counts (by type of card) across your entire reporting hierarchy. More benefits include the ability to search for transactions using different criteria. With access to 24/7 real-time reporting activity, you will be able to view batch summary figures plus detailed transaction data just moments after the authorization occurs. With VTM you can access reports including:

  • Card type summary
  • Batch summary
  • All transactions (settled in closed batches)
  • Suspense batch summary (unsettled batches)
  • Transaction search
  • Qualification summary

Contact us today to sign up for reporting.

With Recon Solution, you’ll gain an overview of your bottom-line processing recaps. View summary reports, as well as detailed reports with all of your reconciliation data – plus consolidated transaction reporting.

You can also check your transaction and batch detail, retrieval and chargeback requests, deposits, qualification data, review your statements online, fees and more.

Take advantage of optional modules including:

  • Decisionable Data. Analyze your chargebacks and retrievals and credit without offsetting debits.
  • Respond. An interactive chargeback and retrieval module that lets you to access and reply to MasterCard® and Visa® inquiries over the Internet when you upload supporting documentation.

Contact us today to sign up for reporting.

Our Gift Card program benefit your business, letting you distribute gift, merchandise return, pre-paid, employee cards or electronic gift certificates to your employees or customers.

You can also access your stored value program reporting using Gift Card Reports from Resource Online. Choose from daily, weekly and monthly reports that let you see transaction detail and summary information. This data can be accessed and used for reconciliation, allowing you to effectively manage your stored value program. Gift card reporting capabilities include:

  • Active card balances
  • Transaction overview
  • Transaction detail
  • Outstanding liabilities

Sign up today for Gift Card Reporting from Resource Online.

It's quick and easy to sign up for Resource Online reporting – use our online form to sign up today.