Accessibility Standards for Customer Service,
Ontario Regulation 429/07

To provide feedback about the manner in which Chase Paymentech provides goods or services to persons with disabilities or to request a copy of Chase Paymentech’s Accessible Customer Service Plan please contact us or send us an electronic text by email, on diskette or otherwise.

In person or by mail:
Attention: AODA Representative
Chase Paymentech Solutions
2075 Kennedy Road
Toronto, ON
M1T 3V3

By telephone at: 1-800-265-5158
TTY Users: (Bell Relay System) 1-800-255-2880
By email at: AODA-Representative@chasepaymentech.ca
By diskette or otherwise

Your feedback will be directed to Chase Paymentech’s AODA representative for review. The AODA representative will respond accordingly.

We will endeavour to address complaints promptly; however, some complaints may require more effort to address, and must be reviewed for action, possibly involving multiple areas within the business.

Chase Paymentech will endeavour to acknowledge receipt of feedback within five business days. The acknowledgement will outline the status of the concern and our plan to resolve the issue, if applicable. Our response will be in a format that is accessible.